VISITING - FAQ



When are you open?


The Stained Glass Museum is open to visitors Tuesdays-Saturdays, 10am-4pm (last entry at 3.30pm). Please check our website and social media for updates.

Do I need to pre-book / buy tickets in advance?


If you are visiting The Stained Glass Museum only, tickets can be purchased in advance online from Art Tickets.
If you are visiting both Ely Cathedral and The Stained Glass Museum, we encourage you to buy a joint ticket in advance from Ely Cathedral.

Visitors are encouraged to follow a designated route around Ely Cathedral, entering through the West Door and exiting through the South Door. As The Stained Glass Museum is located before this visitor route begins, we encourage you to visit the museum before you begin your visit of the Cathedral.

Do I need to wear a face mask or face covering?


We recommend visitors wear face masks in the museum.

Are you restricting visitor numbers to the museum?


We may limit entry to the museum, and adopt a one in/one out policy at busy times, to avoid bottlenecks and queuing.

What should I expect from my visit? What has changed?


On arrival (before ascending the stairs) visitors will see signage recommending:

Visitors wear a face covering in the museum;
Using the hand sanitiser station before going up the stairs;
Using the traffic-light controlled entrance and exit up and down the stairs.

We are encouraging visitors to use:
Card rather than cash transactions in the shop;
Hand sanitiser on their way in and out of the museum.

What happens if I, or someone I'm about to visit with, shows symptoms of Covid-19?


Visitors should not visit the museum if they have the following symptoms of coronavirus (COVID-19):
a new continuous cough
a high temperature
a loss of, or change in, your normal sense of taste or smell (anosmia)
Signs to this effect will be placed throughout the building.

Is there somewhere to leave my bags?


We do not have lockers so please do not bring large bags or suitcases into the museum. Large bags are not permitted in the gallery.

Are dogs allowed into the museum?


Yes! Well behaved dogs are welcome to visit the museum, if they are on a lead and with their responsible owners.

QR code  (c) Stained Glass Museum

QR code

Are audio guides or guided tours available?


Although we have removed our audio guides, our audio tour is available to visitors who can scan QR codes using their mobile phone. Free public WiFi is available onsite. Due to maintaining social distancing we are not running any guided tours at the moment.

Is your museum suitable for children and families?


Absolutely! Our gallery has an interactive light box, as well as trails and activity sheets for our younger visitors.

Can groups visit?


If you are planning to visit in a group of more than six or two households, please let us know in advance. Groups who would like a guided tours need to book in advance

Are you running glass workshops?


We have resumed our practical glass Workshops for adults, with additional precautions and social distancing measures in place. Please check our What's On page for workshop dates, booking information and more up-to-date information.

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