OTHER INFORMATION

General guidance for all visitors

All visitors should stay alert, follow government guidance, wear a face covering during their visit, practice social distancing etiquette, and follow good personal hygiene guidance, such as handwashing.

Visitors should not visit the museum if they have the following symptoms of coronavirus (COVID-19):
● a new continuous cough
● a high temperature
● a loss of, or change in, your normal sense of taste or smell (anosmia)

Signs to this effect will be placed throughout the building.

Face Coverings

It is a legal requirement for visitors to wear a face covering throughout the visit museum. Those exempt from wearing a face covering, in line with NHS guidelines, are still welcome, please show an exemption card or let a member of staff know.

One-way system

We have introduced a one-way system through the museum, and will ensure one-way traffic up and down the staircase forming the entry and exit point from the museum.

Restricting visitor numbers

We may restrict the number of visitors entering the museum at one time to ensure adherence to social distancing. Groups of visitors are limited to up to six people or two households (each household can include a support bubble, if eligible).

As a rule of thumb we will not host more than 25 visitors in the museum at one time, and may need to control the flow of visitors through the museum entrance/shop area.

We will limit entry to the museum, and adopt a one in, one out policy in certain areas of the museum, whilst avoiding the creation of additional bottlenecks and queuing.

Test and Trace

To assist the NHS Test and Trace programme, which allows the NHS to rapidly detect people who have recently come into contact with a new Covid-19 case, we are obliged to maintain records of staff, customers and visitors and share these with NHS Test and Trace where possible.

At the point that visitors enter the museum shop, we will ask all customers and visitors who do not already have joint tickets purchased from Ely Cathedral* to check-in using the NHS COVID-19 App, or provide us with:

● the name of the customer or visitor;
● a contact phone number;
● date of visit, arrival time and, where possible, departure time

As per the museum’s Data Management Policy, all collected data will comply with GDPR and should not be kept for longer than necessary. We will retain this data for 21 days, before deleting or disposing of them securely.

For more information see our Visiting FAQ

Access

The Museum is on an upper level of a Grade-I listed medieval Cathedral and entrance is via a spiral staircase of 40 steps. For more information see our access page.

Facilities

Shop: The Museum has a well-stocked gift shop with exclusive handmade glass gifts and books dedicated to the history of stained glass. Our shop is open to everyone and you do not have to have a ticket to the museum to browse our shop.

Toilets: Please note that there are no toilet facilities within the museum itself. However, visitors can use the toilet facilities available on the ground floor of Ely Cathedral, or the nearby public toilets on Palace Green (all within 5 minutes walking distance).

Cafes: The Museum does not have a cafe although there are many cafes and restaurants in Ely including The Almonry within the grounds of Ely Cathedral, and the Refectory Cafe within the building. There are also a number of cafes in the city centre just a short 5-10 minute walk away.

Free Admission

Entry to The Stained Glass Museum is free for:
● National Art Pass holders
● Museum Association members
● Friends of Ely Cathedral
● Friends of The Stained Glass Museum
● Companions or carers of disabled visitors
Please show your relevant membership card to gain free entry

Dogs: We are a dog-friendly museum. Well-behaved dogs are permitted in the museum, when accompanied by their responsible owners!

In the Gallery

Activities for Children: We have temporarily removed our Discovery bags and interactive lightbox from the museum gallery. However, children's trails are available during school holidays.

Photography: Photography is permitted in the main gallery for personal use only, providing that you adhere to the stipulations outlined in our Photography Policy.

Bags: The museum does not permit large bags in the museum gallery, in order to protect its collections and adheres to Ely Cathedral's policy to restrict entry to those with large bags.

Researchers

Search the collections
The Museum's reference library and reserve collection can be visited via prior appointment. Please make an appointment with the Curator.

If you have any questions or require additional information, please contact the Museum.

Groups

Group Visits: If you are planning to visit as part of a group please contact us. Discounted entry is available for groups of 10+. Group Visits Information

School Visits: We welcome visits from schools, colleges and other educational groups. Please contact our Learning Officers learning@stainedglassmuseum.com or telephone 01353 660347

Plan Your Visit
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